We will see more and more businesses leveraging the power of the web to create new customer experiences.
We will see a continued shift towards web-based applications and services as the default mode of operation for organizations.
We will see a proliferation of new web-based marketplaces and collaborative platforms that make it easy for people to buy and sell products and services online.
We will see a surge in interest and investment in web-based security and privacy technologies, as organizations strive to protect their data and user identities.
We will see a growing trend of businesses using the web to provide remote customer service and support.
We will see a significant increase in the use of web-based analytics and data visualization tools to help businesses understand and improve their performance.
We will see a surge in interest and investment in web-based chat and voice technologies, as businesses strive to provide better customer service